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17  06 2007

Outlook passwords not saving?

Are you having problems with Outlook not saving your passwords despite having clicked “remember password” several times. The problem is most likely solved by perfoming the following actions.

Check the permissions on:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Protected Storage System Provider

Then make sure the current user and system have full rights to this key and all keys / values below it.

Try Outlook again. If it still isn’t fixed simply delete everything under “HKEY_CURRENT_USER\SOFTWARE\Microsoft\Protected Storage System Provider”, but not the key itself and try again.

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2 Responses to “Outlook passwords not saving?”

  1. Jenna, Said:
    on June 26th, 2007 at 4:51 pm


    Thank you much for the subtle difference in directions between your note here and Microsoft’s website. You smartly state that you have to have full permission to delete the subkey under the System Provider. As I couldn’t delete the subkey before, you kindly rung a bell with your info.

    Thanks!

  2. John McAulay, Said:
    on July 23rd, 2007 at 12:30 am


    No worries, glad to help.

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